Privacy Policy
Everdure is a global brand distributed in South Africa by Electrical Industries, the official importer and distributor of all Everdure products in South Africa.
At Electrical Industries, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to applicable privacy and data protection laws.
Please read our privacy policy below carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Customer information is encrypted before it is sent to us, and all collected data is secured against unauthorised use or access. Credit card information is not stored on our servers.
CONSENT TO THIS PRIVACY POLICY
By submitting personal information, including registering a product, an individual agrees with the terms of Electrical Industries’ current Privacy Policy. If an individual does not agree with any term within this Policy, personal information should not be provided.
While no individual is obligated to provide personal information, failure to do so may result in Electrical Industries being unable to provide products, warranty support, after-sales service, or other related services.
COLLECTION OF PERSONAL INFORMATION
As used in this Privacy Policy, “personal information” means personally identifiable information such as an individual’s name, street address, email address, and telephone numbers.
Personal information may be requested by Electrical Industries to enable an individual to:
- Register a product warranty
- Receive product information or promotional communications
- Purchase products or services
- Submit enquiries or feedback
- Participate in promotions or surveys
- Receive after-sales support and technical assistance
Please note that Electrical Industries directly manages all communications, customer support, warranty registrations, and after-sales service relating to Everdure products in South Africa on behalf of Everdure/Shriro.
We will not collect personal information unless it is voluntarily provided. By providing personal information, individuals authorise Electrical Industries to use that information in accordance with this Privacy Policy.
STORAGE AND SECURITY OF YOUR INFORMATION
Personal information and the information gathered are used solely by Electrical Industries for the purpose for which it was collected, including responding to enquiries, registering warranties, processing orders, coordinating deliveries, providing technical support, and improving customer service.
Electrical Industries may also use this information to communicate relevant product updates, promotions, or services related to Everdure and associated brands distributed in South Africa. Individuals may opt out of marketing communications at any time.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, including Personal Data, to comply with legal requirements, regulations, court orders, or law enforcement requests.
We may also use Personal Data to protect the rights, property, or safety of Electrical Industries, Everdure South Africa, our customers, or third parties.
THIRD PARTIES
Electrical Industries does not and will not sell or trade personal or customer information.
We will only disclose personal information where necessary to:
- Provide products or services requested by customers
- Coordinate delivery or technical support
- Process warranty claims
- Comply with legal obligations
- Protect the rights, property, or safety of Electrical Industries, Everdure South Africa, customers, or third parties
SECURITY
Electrical Industries strives to ensure the security, integrity, and privacy of personal information submitted through the Everdure South Africa website and periodically updates its security measures in line with current technologies.
LINKS
This website may contain links to third-party websites or retailers for convenience only. These links do not constitute sponsorship or endorsement by Electrical Industries or Everdure South Africa.
Please note that we are not responsible for the privacy practices of third-party websites. This privacy policy applies solely to information collected by Electrical Industries through the Everdure South Africa website.